Reservation Management

Reservation Management | Agenda | Bookers & Guests

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34 articles in this collection
Written by Team RoomRaccoon
Handeling bookings

Checked out a reservation by accident

What do when you checked a reservation out by accident?
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Written by Team RoomRaccoon
Updated over a week ago

Why should I check my guests out?

What do I gain if I check my guests out?
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Written by Team RoomRaccoon
Updated over a week ago

Locking a booking

In your RoomRaccoon PMS you can easily shuffle your bookings within your agenda. Once in a while, you want to lock a booking to a room.
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Written by Team RoomRaccoon
Updated over a week ago

I have a no-show from Booking.com or Expedia. What should I do now?

You have prepared the room for your guest and then... nothing. He or she simply does not show up. You have a no-show. 
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Written by Team RoomRaccoon
Updated over a week ago

Sending document manually

RoomRaccoon PMS sends some Documents automatically and some do not, you can read about this here.
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Written by Team RoomRaccoon
Updated over a week ago

Adding Add-Ons to existing reservations

When an extra add-on gets booked after the reservation has been made.
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Written by Team RoomRaccoon
Updated over a week ago

How do I change the price manually?

I would like to give a guests a special offer
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Written by Team RoomRaccoon
Updated over a week ago

Help, I have a Channel correction!

Don't worry, it might be meant to be there!
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Written by Team RoomRaccoon
Updated over a week ago

Channel Correction

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Written by Team RoomRaccoon
Updated over a week ago

Setting reminders for reservations

Need to remember something specific? Set a reminder!
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Written by Team RoomRaccoon
Updated this week

Viewing Saved Credit Card Details

How to view CC details
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Written by Team RoomRaccoon
Updated over a week ago

What is a channel correction?

RoomRaccoon PMS applies a channel correction when a booking was made for a different rate than set in your RoomRaccoon Channel Manager.
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Written by Team RoomRaccoon
Updated over a week ago

What is the booking history?

Knowing when changes have been made to a reservation is important for any hotel or B&B.
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Written by Team RoomRaccoon
Updated over a week ago

Cancellations

Make sure your room is bookable shortly after you receive a cancellation to get your occupancy rate as high as possible!
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Written by Team RoomRaccoon
Updated over a week ago

Invoicing in RoomRaccoon

All you need to know about invoicing.
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Written by Team RoomRaccoon
Updated over a week ago

What is an affiliate program?

Create several partnerships with local companies and see how this can optimise your direct booking rate.
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Written by Team RoomRaccoon
Updated over a week ago